Returns & Exchange Policy

If something isn’t right with your order, you can request a return or exchange within 7 days of delivery.

Eligibility

  • Item must be unused, in original packaging & tags intact
  • Not valid for clearance items or products damaged due to misuse

Process

  1. Email us at support@buybag.lk with your order number and photos
  2. Our team will arrange courier pickup or provide the return address
  3. Exchanges are shipped once the item is inspected

Costs

  • Free if the product was defective or wrong item sent
  • Customer pays courier fees if return is due to change of mind