FREQUENTLY ASKED QUESTIONS
Yes âś…. All photos on BuyBag.lk are taken directly from our suppliers or in-house studio. What you see is exactly what you will receive. Small variations in color may occur due to screen settings, but size, design, and features are guaranteed.
Once you complete your order, a digital invoice/receipt will be emailed to you immediately. You can also log in to your BuyBag.lk account → My Orders to download past invoices at any time.
If you’re not satisfied with your bag, you can request a return or exchange within 7 days of delivery. Items must be unused, with original tags/packaging. To request a return, simply contact our support team at support@buybag.lk or call our hotline.
Yes. Many of our popular school bags, laptop backpacks, and travel suitcases are restocked regularly. If a product is sold out, you can click “Notify Me When Available” on the product page, and we’ll email you as soon as it’s back.
We provide islandwide delivery across Sri Lanka 🚚 — including Colombo, Kandy, Galle, Jaffna, and rural towns. Standard delivery takes 2–4 working days, and express Colombo delivery is often available within 24 hours.
